{"id":11281,"date":"2025-04-11T16:31:53","date_gmt":"2025-04-11T16:31:53","guid":{"rendered":"https:\/\/sportnb.com\/communication-guide-managing-complaints-branded-eng-pdf\/"},"modified":"2025-04-11T16:31:53","modified_gmt":"2025-04-11T16:31:53","slug":"communication-guide-managing-complaints-branded-eng-pdf","status":"publish","type":"post","link":"https:\/\/www.sportnb.com\/fr\/communication-guide-managing-complaints-branded-eng-pdf\/","title":{"rendered":"Communication Guide &#8211; Managing Complaints (BRANDED ENG).pdf"},"content":{"rendered":"\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/sportnb.com\/wp-content\/uploads\/2025\/04\/Communication-Guide-Managing-Complaints-BRANDED-ENG.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of Communication Guide - Managing Complaints (BRANDED ENG).\"><\/object><a id=\"wp-block-file--media-d2eaaa0c-e5b1-462c-ad0d-7619183d628c\" href=\"https:\/\/sportnb.com\/wp-content\/uploads\/2025\/04\/Communication-Guide-Managing-Complaints-BRANDED-ENG.pdf\">Communication Guide &#8211; Managing Complaints (BRANDED ENG)<\/a><a href=\"https:\/\/sportnb.com\/wp-content\/uploads\/2025\/04\/Communication-Guide-Managing-Complaints-BRANDED-ENG.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-d2eaaa0c-e5b1-462c-ad0d-7619183d628c\">Download<\/a><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The following guide outlines responses that may be useful when communicating with members and participants<br \/>\nwhile navigating the complaint management process. Please note that the purpose of this document is only to<br \/>\nguide conversations in conflict management, and the examples listed may be adapted as deemed necessary.<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[129],"tags":[],"class_list":["post-11281","post","type-post","status-publish","format-standard","hentry","category-securite-dans-le-sport"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SportNB | Communication Guide - Managing Complaints (BRANDED ENG).pdf<\/title>\n<meta name=\"description\" content=\"Sport New Brunswick (Sport NB) is a non-profit, volunteer organization dedicated to the development and promotion of the amateur sport community in New Brunswick. 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